Sprint introduces enhanced tools for purchase assistance and product support

Proper sales presentation is commonly hindered by a carrier's attempt to reduce shrink. In other words, carriers really want to show you how things work, but they're afraid you'll steal their demo phones. And let's face it, you (in general) will. At a corporate-owned retail store, chances are much better that you'll find live equipment to play with, albeit chained to a display and overseen by security. If you find yourself in an authorized dealer store however, plan on seeing nothing but dummies -- and the phones will likely not be functional either.

Sprint looks to be taking a different approach to this conundrum with the launch of its new learning site packed with tutorials on a vast array of its hardware, from older devices to its newest offerings, mocoNews reports.

Sprint tapped California-based DeviceAnywhere for the development of the site, thanks to its leadership in app simulators for mobile software development.

There are many tutorials for each device. Not only will this "virtual kiosk" be helpful when trying to decide on which device to purchase -- especially in today's online shopping-focused market -- but it also provides a valuable tool for assisting customers with trouble they might be having after they've already purchased a phone.

Hopefully other carriers follow suit and develop sites like Sprint's. Not everyone can or wants to have to visit a retail location just to check out phones and be forced to deal with salespeople.

Check the site out for yourself at http://www.sprint.com/learn. Maybe you'll find out something new about your phone.